Return and Exchange
Looking to return or exchange?
Our Return Policy
We are committed to offering our customers the most trendy, innovative, and flawless products. However, if the ordered product does not meet your expectation or arrives damaged, you can initiate the return process.
Our flexible return policy allows customers to return/exchange the product right up to 15 days, starting from the date when product is delivered.
Before initiating a return, ensure that the product is unworn with all the tags attached. Our return processing team will check the item before approving it. (Damages occur by the customer, or used products will not be entertained for the refund)
Kindly Note
If you find any dissimilarity, defect, or damage that may cause in transit, please let us know within 3 days so we can resolve the situation. We cannot offer a resolution if the customer fails to inform us within the mentioned period.
Helly Riri Pay
Introducing Helly Riri Pay: Your Store Credit Option for Hassle-Free Returns and Future Purchases!
Enjoy the convenience and flexibility of Helly Riri Pay, our exclusive store credit option that allows you to return, and a simple way to make future purchases at Helly Riri!
Benefits of Helly Riri Pay
- Enjoy an instant reward with an extra $15 added to your credit.
- Utilize your credit on any desired product at any time.
- Store credit has endless flexibility, no worries about the expiration date.
How to Apply for Helly Riri Pay?
To get Helly Riri Pay credit, please submit your application from our dedicated return portal
How to Apply Helly Riri Pay on your order?
Add the item to your cart you are interested in.
At checkout, apply the Helly Riri Pay coupon code for instant savings.
Conditions for Eligibility:
- Helly Riri Pay credit can be used to purchase any product from our website.
- Make sure to use the same email as used for previous orders.
- No worries if the total purchase amount exceeds the store credit value, you can pay the remaining balance with other accepted payment methods.
Note: The selection of store credit can’t be changed to a refund.
Color
The product’s color may appear slightly different to some people due to differences in their screen resolution.
Postage and Packaging
We offer free shipping at our own cost; therefore, we are unable to offer free prepaid shipping labels to customers who are willing to return their products.
In the case of a return/exchange please send us an e-mail at support@helly-riri.com or 
chat us via messenger prior to returning the product to ensure you are dispatching your return merchandise to the correct location.
Exchanges
If you’re considering the replacement of the received product with another article or a different size than the one you ordered, contact our support team.
Sizing
Our website provides size selection assistance and detailed size charts. If you’re still not satisfied with the size, you can contact our customer support support@helly-riri.com or chat us via Instagram messenger
Sizing Assistance
Contact our support team beforehand if you need help with sizing and want to buy two different sizes for trial purposes. Our customer service will help you find the perfect size.
Cancellation of Order
Order cancellation is acceptable as long as the product is not shipped. However, once the product has been dispatched, the customer has to receive it in order to initiate the return process. Refund will not be issued to people who refuse to accept the parcel.
