Frequently Asked Questions

Can I receive additional photos or videos before ordering?

All available photos and videos are published on our website, Instagram page, and customer tags. We generally do not provide additional photos or private customer content..

Do you offer personal pickup?

No. All orders are delivered through courier services to the address provided during checkout.

How do I choose the correct size?

A size chart is available on each product page. If you are unsure, please contact us with your height, weight, bust/chest, waist, and hip measurements before ordering.

Can I return an item because I changed my mind?

Change-of-mind, sizing, fit, or preference-based returns are eligible for exchange or store credit only, subject to our Return & Exchange Policy.

Are all products ready for immediate shipment?

Some products are ready for dispatch, while others may require production or transfer from another warehouse. Estimated processing times are displayed or provided upon request.

Do you guarantee delivery dates?

No. Delivery times are estimates only and may be affected by couriers, customs procedures, weather conditions, holidays, or other factors beyond our control.

Are customs duties and import taxes included?

No. Any customs duties, import taxes, or local fees imposed by the destination country are the responsibility of the customer.

How do I submit a complaint or refund request?

All complaints, return requests, and refund-related inquiries must be submitted in writing to support@helly-riri.com. Requests sent through social media messages may not be processed..

How Can I Track My Order?

Once your order is dispatched, you will be notified with the tracking details through an email or instagram. You can also track your order directly through our website by visiting this page.

How Can I Cancel My Order?

Orders can be canceled before the item is shipped. However, if the product has already been dispatched, you will have to receive it and then apply for a return.

Can I Exchange For A Different Item?

If you'd like to exchange your product with any other item in store, you can contact our customer service for further assistance.

Are Your Sizes True To The Size Chart?

Our measurements correspond to the numbers displayed in the size chart. You can refer to the charts with confidence in order to get the perfectly sized jacket.

What if I am not sure about my size?

You can always contact us to help you. We know every product and we will know with your measurements what is the best size for you.

Do You Make Customize Sizes?

Custom made to measure sizes are available for suits only.

Are Your Sizes In Inches Or Centimeters?

Sizes are available in both inches and centimeters for your convenience, you can refer to our size guide.

How Can I Use / Enter My Coupon Code?

You can apply the discounted code at checkout in the coupon code field.

Do I Pay For The Return Courier Charges?

As we provide free shipping at our own cost, we are unable to pay for the return courier charges.

How Can I Receive My Refunds Incase Of Returns?

You will receive the refund through the original form of payment. Refund processing times take up to 6-7 business days.

Do Helly Riri Have Any Retail Store?

Helly Riri is an online store. We do not have any retail shop

Will I Be Charged Customs Fees?

We always mark the item as a gift and declare a lower value price on the invoice so that the minimum customs fees may be applied depending upon the country’s rules and regulations.

How can I contact Helly Riri if I have any more questions?

You can contact us via Instagram Direct Messenger or email: support@helly-riri.com

Have a look at our Quick Solutions

Track Order

FIND ANSWERS

Return Portal

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Contact Us

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Return & Exchange

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Shipping & Delivery

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Size Guide

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Partnership

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About US

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FAQs

FAQs

Frequently Asked Questions

Can I receive additional photos or videos before ordering?

All available photos and videos are published on our website, Instagram page, and customer tags. We generally do not provide additional photos or private customer content..

Do you offer personal pickup?

No. All orders are delivered through courier services to the address provided during checkout.

How do I choose the correct size?

A size chart is available on each product page. If you are unsure, please contact us with your height, weight, bust/chest, waist, and hip measurements before ordering.

Can I return an item because I changed my mind?

Change-of-mind, sizing, fit, or preference-based returns are eligible for exchange or store credit only, subject to our Return & Exchange Policy.

Are all products ready for immediate shipment?

Some products are ready for dispatch, while others may require production or transfer from another warehouse. Estimated processing times are displayed or provided upon request.

Do you guarantee delivery dates?

No. Delivery times are estimates only and may be affected by couriers, customs procedures, weather conditions, holidays, or other factors beyond our control.

Are customs duties and import taxes included?

No. Any customs duties, import taxes, or local fees imposed by the destination country are the responsibility of the customer.

How do I submit a complaint or refund request?

All complaints, return requests, and refund-related inquiries must be submitted in writing to support@helly-riri.com. Requests sent through social media messages may not be processed..

How Can I Track My Order?

Once your order is dispatched, you will be notified with the tracking details through an email or instagram. You can also track your order directly through our website by visiting this page.

How Can I Cancel My Order?

Orders can be canceled before the item is shipped. However, if the product has already been dispatched, you will have to receive it and then apply for a return.

Can I Exchange For A Different Item?

If you'd like to exchange your product with any other item in store, you can contact our customer service for further assistance.

Are Your Sizes True To The Size Chart?

Our measurements correspond to the numbers displayed in the size chart. You can refer to the charts with confidence in order to get the perfectly sized jacket.

What if I am not sure about my size?

You can always contact us to help you. We know every product and we will know with your measurements what is the best size for you.

Do You Make Customize Sizes?

Custom made to measure sizes are available for suits only.

Are Your Sizes In Inches Or Centimeters?

Sizes are available in both inches and centimeters for your convenience, you can refer to our size guide.

How Can I Use / Enter My Coupon Code?

You can apply the discounted code at checkout in the coupon code field.

Do I Pay For The Return Courier Charges?

As we provide free shipping at our own cost, we are unable to pay for the return courier charges.

How Can I Receive My Refunds Incase Of Returns?

You will receive the refund through the original form of payment. Refund processing times take up to 6-7 business days.

Do Helly Riri Have Any Retail Store?

Helly Riri is an online store. We do not have any retail shop

Will I Be Charged Customs Fees?

We always mark the item as a gift and declare a lower value price on the invoice so that the minimum customs fees may be applied depending upon the country’s rules and regulations.

How can I contact Helly Riri if I have any more questions?

You can contact us via Instagram Direct Messenger or email: support@helly-riri.com

Have a look at our Quick Solutions

Track Order

Return Portal

Contact Us

Return & Exchange

Shipping & Delivery

Size Guide

Partnership

About US

INSTAGRAM