Shipping Info
Shipping & Delivery
Orders for items that are in stock are typically shipped within 1–3 business days.
For made-to-order or custom-made items, production and shipping times may vary depending on the design and current demand. Estimated processing times will be communicated accordingly.
We will keep you informed about the status of your order via email or Instagram, depending on your preferred communication method.
If you have any questions regarding your order, please contact us via email at support@helly-riri.com or through Instagram Direct Message, and our team will be happy to assist you.Shipment:
Our products are stored in warehouses located in Europe. We carefully choose the fastest and most reliable shipping option to ensure timely delivery to our customers.
Once your order has been shipped, tracking information will be provided via email or your preferred communication channel.
Tracking Details:
Once the product is shipped, we will send you the tracking details via email or Instagram message so that you can track your order and stay updated on the progress of your shipment. Alternatively, you can also check the shipping status on our tracking page.
Receiving:
Receiving:
If you are not available at the time of delivery, please ensure that someone is available to receive the package on your behalf. For any delivery-related questions, please contact the courier service directly.
In Case of Damage/Defect:
We make every effort to provide high-quality products in perfect condition. However, in the rare event that an item is damaged during shipping, you may request an exchange in accordance with our return and exchange policy.
