Terms and Conditions
Terms and Conditions
1. General
By accessing this website and placing an order, you agree to be bound by these Terms & Conditions, our Privacy Policy, and our Returns, Exchanges & Store Credit Policy.
We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice.
2. Product Information
We make every effort to display our products, colors, and descriptions as accurately as possible.
Due to differences in screen settings, lighting conditions, photography, and individual perception, actual colors may vary slightly from those displayed online.
Measurements, sizing information, and product descriptions are provided as accurately as possible but may vary slightly due to the manufacturing process.
3. Orders
By placing an order, you confirm that all information provided is accurate and complete.
We reserve the right to refuse, cancel, or limit any order at our sole discretion, including but not limited to cases involving suspected fraud, pricing errors, stock availability issues, or violations of these Terms & Conditions.
4. Made-to-Order & Custom Products
Certain products may be made to order or customized according to customer specifications.
Production times may vary depending on the product, season, workload, and material availability.
Custom-made and made-to-order products are subject to the conditions outlined in our Returns, Exchanges & Store Credit Policy.
5. Pricing & Payments
All prices displayed on the website are listed in the applicable currency shown at checkout.
We reserve the right to change prices at any time without prior notice.
Payment must be completed using one of the payment methods available at checkout.
6. Shipping & Delivery
Orders are generally dispatched within the estimated processing time displayed on the website.
Delivery times are estimates only and may vary due to courier delays, customs procedures, weather conditions, holidays, peak seasons, or other circumstances beyond our control.
We are not responsible for delays caused by third parties once an order has been dispatched.
7. Returns, Exchanges & Store Credit
By placing an order, you acknowledge and agree to our Returns, Exchanges & Store Credit Policy.
Please review the policy carefully before making a purchase, as it forms an integral part of these Terms & Conditions.
8. Customer Support & Complaints
All complaints, refund requests, return requests, warranty claims, disputes, and customer service matters must be submitted exclusively via email.
Official support email:
Requests submitted through social media platforms, comments, direct messages, messaging applications, or other communication channels may not be treated as official submissions.
For legal and record-keeping purposes, only communication conducted through our official support email will be considered valid.
9. Privacy & Confidentiality
All personal information provided through our website is handled in accordance with our Privacy Policy.
Customer information may be shared with trusted third-party service providers only when necessary to process, fulfill, or deliver an order.
10. Intellectual Property
All content on this website, including photographs, product images, logos, branding, text, graphics, and designs, is the property of HELLY RIRI or its licensors and may not be copied, reproduced, distributed, or used without prior written permission.
11. Limitation of Liability
To the fullest extent permitted by law, HELLY RIRI shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of this website, products, or services.
